"For
all my employees?"
"In all areas of my operation?"
"No way," you say! "Yes,
way!" we say.
| Customer Service in a Box is
a basic customer service training program designed to turn your
front-line employees into personal service representatives for
your casino. |
Utilizing focus group results and customer service
evaluations,
Raving Consulting Company has studied all those customer/employee
interactions - those moments of truth when your employees are serving
your guests - and categorized them into five basic service elements.
Through intensive study we have evaluated those five elements and
developed five personal service standards that are simple to understand,
teach, and learn. These standards are objective, measurable, and can
be managed by your floor supervisors and managers. Here's
What You Get!
- Raving Service Video, "Customer Service, The Good, The Bad,
The Indifferent"
- Instructors Manual with easy to follow text, and clear and
easy instructions for conducting the classroom session
- Overhead Transparencies or PowerPoint Presentation for effective
reinforcement of classroom materials
- Participant Handout designed to reinforce the message
- Participant Quiz to provide a record of your employees' participation
in the training and measure how well they understood the material
- Text on disk so you can change and customize the program
specific to your operation as future changes occur
No other customer service training program is specific to gaming.
Customer Service in a Box includes such industry specific lessons
as "Service on the Casino Floor - How It's Different",
written by casino employees for casino employees with examples taken
directly from the casino floor.
| The program is complete and ready to go. We can come
to your property and install the program in as little as two
days, leaving you with the tools to train every employee you
subsequently hire. No more mixed messages about service. No
more confusion or miscommunication between departments. Everyone
does it the same way, the right way, the "RAVING" way. Call
now or fax back the attached form for more information and talk
to Steve or Dennis about how you can get your customers RAVING
about YOU! |
HOW TO CONTACT RAVING CONSULTING COMPANY
If you are interested in securing the services
of Raving Consulting Company or in implementing a Raving Promotion, please
contact:
Dennis Conrad, President and Chief Strategist
Raving Consulting Company
475 Hill Street, Suite G
Reno, Nevada 89501
Phone: (775) 329-7864
FAX: (775) 329-4947
email: dennis@ravingconsulting.com | 
